CARE PROCESS

Care Process

From your first consultation to follow-up care, we are by your side every step of the way

PROCESS

Your Care Journey

A step-by-step guide to the care you will experience

  1. 01

    Request a Consultation

    Reach out by phone, email, or messenger.

    • We identify the procedure you have in mind and your areas of concern, and assign a specialist with extensive experience in that field.
    • We check for underlying conditions and any past procedures or surgeries in advance to prepare a safe plan.
    • You'll get the procedure or surgery plan and the estimated cost up front.
  2. 02

    Appointment Confirmation

    You pick the date that suits you, and we'll arrange your visit around it.

    • Before your visit, you'll get a text or email confirming your appointment details.
    • Appointment changes and cancellations can also be made through the same channel you used for your consultation.
    • If you are visiting from abroad, we plan your consultation, procedure, and recovery schedule together, taking your length of stay into account.
  3. 03

    Arrival & Check-In

    Upon arrival, a staff member will greet you and assist with check-in.

    • For safe care, we verify your identity with details such as your name and date of birth.
    • Check-in is complete once you review and sign the consent form for the collection and use of personal information.
    • You can wait in a waiting area separate from the consultation and treatment spaces.
    • Interpretation support is available for international patients.
  4. 04

    Specialist Consultation

    A specialist conducts a one-on-one personalized consultation.

    • We listen to your concerns and the look you want, then create a personalized procedure or surgery plan.
    • Your specialist explains the purpose, method, expected results, and precautions.
    • You receive the finalized plan and a detailed cost breakdown.
  5. 05

    Procedure & Surgery

    Your procedure goes ahead only after a full explanation and your consent.

    • Before we begin, we go over the purpose, method, and precautions once more and ask you to sign the consent form.
    • All procedures and surgeries are performed by qualified medical staff in compliance with applicable laws and regulations.
    • Right after your procedure or surgery, we check your recovery status and guide you through the precautions to follow.
  6. 06

    Recovery & Discharge

    You'll return to daily life with clear guidance and peace of mind.

    • We make sure you can move about on your own before you head home.
    • You'll learn how to take your prescribed medication, what to watch for after your procedure or surgery, and what to expect during recovery.
    • You'll know which symptoms to call us about, when your follow-up visit is, and how to reach us in an emergency.
  7. 07

    Follow-Up Care

    We continue to follow your recovery even after your final visit.

    • You'll hear from us by phone, email, or messenger to check on your recovery.
    • Your specialist personally reviews your inquiries and advises on additional care when needed.
    • International patients who have returned home can also receive follow-up consultations via messenger.
OUR PROMISE

Sketch's Promise

At every moment of your care, safety and comfort come first

Privacy Protection

We minimize the exposure of personal information at every stage of your care.

Accurate Identity Verification

We verify your identity at every step, from check-in to your procedure, to prevent safety incidents.

Informed Consent

All procedures and surgeries proceed only after we have fully explained the purpose, method, and precautions, and you have given your consent.

Professionally Trained Staff

Our dedicated staff receive regular training in patient rights, safety, and emergency response.

VOICE OF CUSTOMER

Satisfaction Survey & Complaints

If anything about your care falls short, or if you have a complaint or concern, please let us know in one of the following ways. We will look into it carefully as soon as we receive it.

Online submission

Scan to submit your complaint/feedback

Handling & response procedure

  1. 01

    Submission

    Our staff take down your concern and pass it to our patient services officer.

  2. 02

    Review & Notification

    Our patient services officer reviews it and passes it on to the relevant team with a request for improvement.

  3. 03

    Response

    We reply with the improvement plan or the outcome by phone, email, post, or in person.

Contact

Phone +82-10-4691-3337
In-person Speak directly to the Medical Team / International Healthcare Team
Suggestion box Fill out the form using the QR code posted in the clinic
Email [email protected]

External medical dispute mediation

  • Medical Korea Support Center: 1577-7129 (within Korea only)
  • Korea Medical Dispute Mediation and Arbitration Agency (K-MEDI): 1670-2545 (within Korea only)
  • Korea Consumer Agency: +82-43-880-5500

Request a Consultation

We provide personalized 1:1 consultations with a specialist.

Call Us +82-2-562-5415 Call or Text +82-10-4691-3337
WhatsApp Click to start a chat WhatsApp

Outside office hours, leave a message and we'll reply during office hours.

언어 변경 중...