CARE PROCESS

Care Process

From your first consultation to follow-up care, we are by your side every step of the way

PROCESS

Your Care Journey

A step-by-step guide to the care you will experience

  1. 01

    Consultation Request

    Feel free to reach out by phone, email, or messenger.

    • We identify the procedure you have in mind and your areas of concern, and assign a specialist with extensive experience in that field.
    • We check for underlying conditions and any past procedures or surgeries in advance to prepare a safe plan.
    • We inform you of the procedure or surgery plan and the estimated cost.
  2. 02

    Appointment Confirmation

    We coordinate your visit date to fit your preferred schedule.

    • Before your visit, we confirm your appointment details once more by text message or email.
    • Appointment changes and cancellations can also be made through the same channel you used for your consultation.
    • If you are visiting from abroad, we plan your consultation, procedure, and recovery schedule together, taking your length of stay into account.
  3. 03

    Arrival & Check-In

    Upon arrival, a staff member will greet you and assist with check-in.

    • For safe care, we verify your identity with details such as your name and date of birth.
    • Check-in is complete once you review and sign the consent form for the collection and use of personal information.
    • You can wait in a waiting area separate from the consultation and treatment spaces.
    • Interpretation support is available for international clients.
  4. 04

    Specialist Consultation

    A specialist conducts a one-on-one personalized consultation.

    • We listen to your concerns and the look you want, then create a personalized procedure or surgery plan.
    • We explain the purpose, method, expected results, and precautions.
    • We provide the finalized plan and a detailed cost breakdown.
  5. 05

    Procedure & Surgery

    We proceed only after a full explanation and your consent.

    • Before we begin, we go over the purpose, method, and precautions once more and ask you to sign the consent form.
    • All procedures and surgeries are performed by qualified medical staff in compliance with applicable laws and regulations.
    • Right after your procedure or surgery, we check your recovery status and guide you through the precautions to follow.
  6. 06

    Recovery & Discharge

    We guide you so you can return to daily life with peace of mind.

    • We confirm that you are able to move about on your own before guiding you home.
    • We explain how to take your prescribed medication, precautions after your procedure or surgery, and what to expect during recovery.
    • We inform you of symptoms that warrant contacting us, your follow-up visit schedule, and emergency contacts for urgent situations.
  7. 07

    Follow-Up Care

    We continue to follow your recovery even after your final visit.

    • We check on your recovery progress by phone, email, or messenger.
    • Your specialist personally reviews your inquiries and advises on additional care when needed.
    • International clients who have returned home can also receive follow-up consultations via messenger.
OUR PROMISE

Sketch's Promise

At every moment of your care, safety and comfort come first

Privacy Protection

We minimize the exposure of personal information at every stage of your care.

Accurate Identity Verification

We verify your identity at every step, from check-in to your procedure, to prevent safety incidents.

Informed Consent

All procedures and surgeries proceed only after we have fully explained the purpose, method, and precautions, and you have given your consent.

Professionally Trained Staff

You are attended by dedicated staff who complete regular training in patient rights, safety, and emergency response.

VOICE OF CUSTOMER

Satisfaction Survey & Complaints/Grievances

If you experience any inconvenience, complaint, or grievance during your care, please let us know in one of the following ways. We will handle it after receipt.

Online submission

Scan to submit your complaint/feedback

Handling & response procedure

  1. 01

    Receipt

    Staff receive your concern and forward it to the person in charge.

  2. 02

    Review & referral

    The officer reviews it and refers it to the relevant department for improvement.

  3. 03

    Response

    We reply with the improvement plan or result by phone, e-mail, mail, or in person.

Contact

Phone +82-2-562-5415
In-person Speak directly to the Medical Team / International Healthcare Team
Suggestion box Write through the QR code available in the clinic
Email [email protected]

External medical dispute mediation

  • Medical Korea Support Center: 1577-7129
  • Korea Medical Dispute Mediation and Arbitration Agency (K-MEDI): 1670-2545
  • Korea Consumer Agency: +82-43-880-5500

Consultation Request

Get a personalized 1:1 consultation with a specialist.

Phone Consultation +82-2-562-5415 Mobile consultation +82-10-4691-3337
WhatsApp Click to open the messenger WhatsApp

Outside business hours, leave a message and we'll reply during business hours.

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