.grievance-section.svelte-yt4f15{padding:4rem 0;background:var(--color-bg-secondary);border-top:1px solid var(--color-border);scroll-margin-top:5rem}.container.svelte-yt4f15{max-width:var(--container-max-width);margin:0 auto;padding:0 1rem;width:100%;box-sizing:border-box}.lead.svelte-yt4f15{font-size:var(--font-size-lg);color:var(--color-text-secondary);line-height:1.7;margin:0 0 2.5rem;overflow-wrap:anywhere}.grievance-block.svelte-yt4f15{margin-bottom:2.5rem}.block-title.svelte-yt4f15{font-size:var(--font-size-xl);font-weight:var(--font-weight-bold);color:var(--color-text-primary);margin:0 0 1rem}.qr-card.svelte-yt4f15{width:fit-content;max-width:100%;margin-inline:auto;background:var(--color-bg-primary);border:1px solid rgba(192,135,108,.12);border-radius:var(--border-radius-xl);padding:1.5rem}.qr-figure.svelte-yt4f15{display:block;background:#fff;padding:.75rem;border-radius:var(--border-radius-lg);box-shadow:var(--shadow-sm);line-height:0}.qr-figure.svelte-yt4f15 img:where(.svelte-yt4f15){width:220px;height:220px;aspect-ratio:1;display:block}.steps.svelte-yt4f15{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:1rem}.step-card.svelte-yt4f15{display:flex;gap:1rem;background:var(--color-bg-primary);border:1px solid rgba(192,135,108,.1);border-radius:var(--border-radius-xl);padding:1.25rem}.step-badge.svelte-yt4f15{flex-shrink:0;width:2.5rem;height:2.5rem;border-radius:50%;background:var(--color-gold-primary);color:#fff;display:flex;align-items:center;justify-content:center}.step-num.svelte-yt4f15{font-size:var(--font-size-sm);font-weight:var(--font-weight-bold)}.step-body.svelte-yt4f15{min-width:0;flex:1}.step-head.svelte-yt4f15{display:flex;align-items:center;gap:.5rem;margin-bottom:.5rem}.step-icon.svelte-yt4f15{color:var(--color-gold-primary);display:inline-flex}.step-title.svelte-yt4f15{font-size:var(--font-size-lg);font-weight:var(--font-weight-bold);color:var(--color-text-primary);margin:0}.step-desc.svelte-yt4f15{font-size:var(--font-size-lg);color:var(--color-text-secondary);line-height:1.7;margin:0;overflow-wrap:anywhere}.contact-grid.svelte-yt4f15{display:grid;grid-template-columns:1fr;gap:.75rem}.contact-card.svelte-yt4f15{display:flex;align-items:flex-start;gap:.85rem;background:var(--color-bg-primary);border:1px solid rgba(192,135,108,.1);border-radius:var(--border-radius-lg);padding:1rem}.contact-icon.svelte-yt4f15{flex-shrink:0;color:var(--color-gold-primary);display:inline-flex;padding-top:.1rem}.contact-meta.svelte-yt4f15{min-width:0;display:flex;flex-direction:column;gap:.2rem}.contact-label.svelte-yt4f15{font-size:var(--font-size-base);color:var(--color-text-tertiary)}.contact-value.svelte-yt4f15{font-size:var(--font-size-lg);font-weight:var(--font-weight-semibold);color:var(--color-text-primary);text-decoration:none;overflow-wrap:anywhere}a.contact-value.svelte-yt4f15:hover{color:var(--color-gold-primary)}.agency-box.svelte-yt4f15{display:flex;gap:.85rem;background:var(--color-bg-primary);border:1px solid var(--color-border);border-radius:var(--border-radius-lg);padding:1.25rem}.agency-icon.svelte-yt4f15{flex-shrink:0;color:var(--color-gold-primary);display:inline-flex;padding-top:.1rem}.agency-list.svelte-yt4f15{margin:0;padding:0;list-style:none;display:flex;flex-direction:column;gap:.4rem}.agency-list.svelte-yt4f15 li:where(.svelte-yt4f15){font-size:var(--font-size-base);color:var(--color-text-secondary);overflow-wrap:anywhere}@media(min-width:640px){.contact-grid.svelte-yt4f15{grid-template-columns:repeat(2,minmax(0,1fr))}}@media(min-width:768px){.container.svelte-yt4f15{padding:0 2rem}.step-desc.svelte-yt4f15{font-size:var(--font-size-xl)}}@media(min-width:1024px){.grievance-section.svelte-yt4f15{padding:6rem 0}.container.svelte-yt4f15{padding:0 3rem}}.care-process-page.svelte-1pxridg{font-family:"Poppins",var(--font-gothic);color:var(--color-text-primary);line-height:var(--line-height-relaxed)}.container.svelte-1pxridg{max-width:var(--container-max-width);margin:0 auto;padding:0 1rem;width:100%;box-sizing:border-box}.process-section.svelte-1pxridg,.promise-section.svelte-1pxridg{padding:4rem 0}.process-section.svelte-1pxridg{background:var(--color-bg-secondary)}.process-timeline.svelte-1pxridg{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:1.5rem;position:relative}.process-timeline.svelte-1pxridg:before{content:"";position:absolute;top:1.5rem;bottom:1.5rem;inset-inline-start:1.5rem;width:2px;background:color-mix(in srgb,var(--color-gold-primary) 30%,transparent)}.process-step.svelte-1pxridg{display:flex;gap:1rem;position:relative}.step-marker.svelte-1pxridg{flex-shrink:0;width:3rem;height:3rem;border-radius:50%;background:var(--color-gold-primary);color:#fff;display:flex;align-items:center;justify-content:center;z-index:1}.step-number.svelte-1pxridg{font-size:var(--font-size-base);font-weight:var(--font-weight-bold);letter-spacing:.02em}.step-card.svelte-1pxridg{flex:1;min-width:0;background:var(--color-bg-primary);border-radius:var(--border-radius-xl);padding:1.5rem;border:1px solid rgba(192,135,108,.08);transition:transform var(--duration-normal) ease,box-shadow var(--duration-normal) ease,border-color var(--duration-normal) ease}.step-card.svelte-1pxridg:hover{transform:translateY(-6px);box-shadow:var(--shadow-gold);border-color:var(--color-gold-primary)}.step-header.svelte-1pxridg{display:flex;align-items:flex-start;gap:1rem}.step-icon.svelte-1pxridg{flex-shrink:0;width:48px;height:48px;border-radius:50%;background:color-mix(in srgb,var(--color-gold-primary) 12%,transparent);color:var(--color-gold-primary);display:flex;align-items:center;justify-content:center}.step-title-group.svelte-1pxridg{min-width:0}.step-title.svelte-1pxridg{font-size:var(--font-size-xl);font-weight:var(--font-weight-bold);color:var(--color-text-primary);margin:0 0 .375rem}.step-lead.svelte-1pxridg{font-size:var(--font-size-base);color:var(--color-text-secondary);margin:0}.step-image.svelte-1pxridg{margin-top:1.25rem;border-radius:var(--border-radius-lg);overflow:hidden;aspect-ratio:16/9}.step-image.svelte-1pxridg img{width:100%;height:100%;object-fit:cover}.step-details.svelte-1pxridg{margin:1.25rem 0 0;padding:0;list-style:none}.step-details.svelte-1pxridg li:where(.svelte-1pxridg){font-size:var(--font-size-base);color:var(--color-text-secondary);padding-block:.5rem;padding-inline-start:1.25rem;border-bottom:1px solid var(--color-border);position:relative}.step-details.svelte-1pxridg li:where(.svelte-1pxridg):before{content:"";position:absolute;inset-inline-start:.25rem;top:1.15em;width:5px;height:5px;border-radius:50%;background:var(--color-gold-primary)}.step-details.svelte-1pxridg li:where(.svelte-1pxridg):last-child{border-bottom:none;padding-bottom:0}.promise-section.svelte-1pxridg{background:var(--color-bg-primary)}.promise-grid.svelte-1pxridg{display:grid;grid-template-columns:1fr;gap:1.5rem}.promise-card.svelte-1pxridg{background:var(--color-bg-secondary);border-radius:var(--border-radius-xl);padding:2rem 1.5rem;text-align:center;border:1px solid rgba(192,135,108,.08);transition:transform var(--duration-normal) ease,box-shadow var(--duration-normal) ease,border-color var(--duration-normal) ease}.promise-card.svelte-1pxridg:hover{transform:translateY(-6px);box-shadow:var(--shadow-gold);border-color:var(--color-gold-primary)}.promise-icon.svelte-1pxridg{width:64px;height:64px;border-radius:50%;background:color-mix(in srgb,var(--color-gold-primary) 12%,transparent);color:var(--color-gold-primary);display:flex;align-items:center;justify-content:center;margin:0 auto 1.25rem}.promise-title.svelte-1pxridg{font-size:var(--font-size-lg);font-weight:var(--font-weight-bold);color:var(--color-text-primary);margin:0 0 .75rem}.promise-desc.svelte-1pxridg{font-size:var(--font-size-base);color:var(--color-text-secondary);line-height:1.7;margin:0}@media(min-width:768px){.container.svelte-1pxridg{padding:0 2rem}.step-lead.svelte-1pxridg,.step-details.svelte-1pxridg li:where(.svelte-1pxridg),.promise-desc.svelte-1pxridg{font-size:var(--font-size-lg)}.promise-grid.svelte-1pxridg{grid-template-columns:repeat(2,minmax(0,1fr))}.promise-card.svelte-1pxridg{display:grid;grid-template-rows:subgrid;grid-row:span 3;row-gap:0;min-width:0}.process-timeline.svelte-1pxridg{gap:2rem}.process-step.svelte-1pxridg{gap:1.5rem}.step-card.svelte-1pxridg{padding:2rem}}@media(min-width:1024px){.container.svelte-1pxridg{padding:0 3rem}.process-section.svelte-1pxridg,.promise-section.svelte-1pxridg{padding:6rem 0}.promise-grid.svelte-1pxridg{grid-template-columns:repeat(4,minmax(0,1fr))}}